Terms of service
Last updated: October 25, 2026
In short
- You buy a yearly NOVAVO membership. From year 2 it renews by itself at $49 a year until you cancel.
- Cancel any time by emailing support@getnovavo.com. We remind you 15 to 45 days before every renewal.
- Within 30 days of your order, you can get every cent back. The one exception is a printed book that has already gone to print.
- Your family's recordings are yours. You can download all of them, free, any time.
1. Who we are
NOVAVO is run by Evjen Legacy AS (org. no. 937 650 701), Snarefjellet 96, 1481 Hagan, Norway. "We", "us" and "our" mean Evjen Legacy AS. These terms cover our shop at getnovavo.com and everything you buy there (the "Services"). Our shop runs on Shopify.
By using the Services or buying from us, you agree to these terms, our Privacy policy, our Refund policy, our Cancellation policy and our Shipping policy. If you don't agree, please don't use the Services.
2. Your account
You must be at least the age of majority where you live to buy from us. The details you give us must be true and up to date. Keep your login safe; you are responsible for what happens in your account. You can't sell or hand your account to someone else.
3. What you buy
A NOVAVO membership gives you an account in the NOVAVO app. You ask your parent or grandparent questions, they answer by talking into a link on their phone, and each answer is kept as their voice and its written words in their own book. Your family can listen, and you can download everything.
| Plan | Year 1 | Includes | From year 2 |
|---|---|---|---|
| Digital Only | $99 | The membership | $49 a year |
| Printed Book | $179 | The membership and 1 printed hardcover book | $49 a year |
| Family | $299 | The membership and 4 printed hardcover books | $49 a year |
Year 1 is made of the $49 membership, a one-time $50 first-year fee, and $80 for the first printed book and $40 for each extra book where the plan includes them. Your order confirmation shows exactly what you paid.
We describe our products as accurately as we can. We may change or stop offering a product, and we may limit how much one person or one country can buy. Membership prices for your next renewal change only as set out in section 4.
4. Prices, payment and renewal
Prices are in US dollars. Any tax is shown at checkout before you pay. You pay the price shown when you place your order. We must receive your payment before we accept your order, and we may decline an order, for example if we suspect fraud. If we decline or cancel an order, we refund anything you paid.
Automatic renewal. Your membership is paid one year at a time. From year 2, it renews automatically every year at $49, on the date you first bought, charged to the payment method you used, until you cancel. The first-year fee and printed books are charged once and never renew.
Reminder. We email you 15 to 45 days before each yearly renewal, with the date, the amount and how to cancel.
Price changes. If the renewal price ever changes, we email you before the change applies to you, so you can cancel before you are charged.
Keep your payment details current, so the renewal can go through. If a renewal payment fails, the membership may end at the close of the year you paid for.
5. Cancelling and refunds
Cancel any time. Email support@getnovavo.com from the email address you bought with and tell us you want to cancel. Any words work. The "Email us to cancel" button on our Contact page writes the email for you. You don't need a reason. We confirm within one business day. Your membership runs to the end of the year you paid for and does not renew. Our Cancellation policy has the details.
Refunds. If your parent or grandparent hasn't answered your first question within 30 days, or for any other reason within 30 days of your order, we refund your whole order, apart from any printed book that has already gone to print. Within 30 days of a yearly renewal, we refund that renewal. Our Refund policy has the details, including your 14-day right to cancel if you live in the EU, the EEA, the UK or Norway.
What you keep. When a membership is cancelled, refunded or ends, we delete nothing. Your account stays open, you can listen to every story, and "Download everything" stays free.
6. Printed books and delivery
Printed books are made to order for your family. Checkout doesn't ask for an address: when the book is ready in the app, we email you to ask where to send it. You can also ask us to print it sooner. After we have your address, the book reaches you in about 3 to 4 weeks, with free shipping worldwide. Delivery times are estimates, and carriers and customs can add time. The risk of loss passes to you when the carrier delivers the book. A book that has gone to print can't be returned; a damaged or wrong book is replaced for free. Our Shipping policy has the details.
7. The NOVAVO app
You use the app in your web browser at https://app.getnovavo.com. If you are new to NOVAVO, we email you a link and a six-digit code to set up your account. If you already have an account, we add the membership to it.
The app has its own terms at https://app.getnovavo.com/legal/terms.html and its own privacy policy at https://app.getnovavo.com/legal/privacy.html. By using the app you agree to them too. If they conflict with these terms about using the app itself, the app's terms win for the app.
Ask only someone who agrees. Only invite someone who wants to tell their stories. When someone records through their own link, they first see a short screen that says who set it up and what happens to their voice, and they tap "I'm ready" to agree. Your family can also record a parent in person, or upload a recording, with the Record button in the app. That way has no such screen, so ask the person first and record only with their permission. They can stop at any time.
Your stories are yours. You and your family keep full ownership of every recording, its written words and everything you add. You give us only the limited permission we need to store, process, write down and deliver your content to provide the service. We never sell your recordings and never use them for advertising.
Keep your own copy. We never delete a recording on our own, and "Download everything" gives you every recording and its words in one file, free, any time. We can't promise to store anything forever, so we suggest you download a copy now and then.
Written words are made by a machine. Recordings are written down automatically. The words can contain mistakes, and you can correct them by hand.
8. The NOVAVO question texts program
What it is. Our text message program, run by Evjen Legacy AS, delivers the questions a family has chosen to the person answering them, usually their mother or father, with a link to record the answer. It is not a marketing program. We send no offers or advertising through it.
Who receives the texts. Only the person whose phone it is, and only after they have opened a link on their own phone and tapped to agree. A family member can't agree for someone else. Agreeing is never a condition of buying anything. If a family changes the number on file, we confirm the new number belongs to the same person, and the first text to it says so.
How often. The family decides when each question goes, so how often varies. If a question waits 7 days without an answer, we may send one reminder. We send no texts between 9 pm and 9 am in the person's own time zone.
Message and data rates may apply, depending on the person's mobile plan. We never charge for a text.
Where. The countries where our system can send texts are listed in the app's privacy policy. Everywhere else, the family sends each question from their own phone.
How to stop (STOP). Every text carries a link that stops the texts with one tap. Where our texts come from a phone number, replying STOP works too, or ARRET in French. Where a text comes from the name NOVAVO instead of a number, replies can't reach us, the text says so, and the link is the way to stop. Stopping the texts doesn't close an account or remove a single recording.
How to get help (HELP). Where replies work, reply HELP, or AIDE or INFO in French, for who we are and how to reach us. You can always email support@getnovavo.com.
Delivery. Delivery depends on mobile carriers and phones. Neither we nor the carriers can promise that every text arrives or arrives on time. Carriers are not liable for delayed or undelivered messages. If a text doesn't arrive, the family can send the question from their own phone.
Replies. Replies other than STOP and HELP keywords are read by a person at NOVAVO, so we can act on a request made in someone's own words. They are not passed to the family, and this is not a chat service.
Privacy. How we handle a phone number, a consent record and a reply is in the "Text messages" section of our Privacy policy.
9. Your use of the Services
Our products are for your own personal or family use, not for resale.
You may not use the Services: (a) for anything unlawful or malicious; (b) to break any law or regulation; (c) to infringe our intellectual property or anyone else's; (d) to harass, abuse, insult, defame, intimidate or harm anyone; (e) to send false or misleading information; (f) to send spam or other unwanted advertising; (g) to pretend to be someone else; or (h) to stop anyone else from using or enjoying the Services, or in a way that may harm us, Shopify or other users.
You also may not: (a) upload viruses or other harmful code; (b) copy, resell or exploit any part of the Services; (c) collect or track other people's personal information; (d) spam, phish, pharm or pretext; (e) use robots, spiders, scrapers, data-gathering tools, AI tools (such as agentic AI) or other automated or manual means to access the Services; or (f) get around our security, access controls, robot exclusion headers or other measures we use to limit access.
We may suspend or close your access if you break these terms. If we close a paid membership for a reason that is not your fault, we refund the unused part of your year.
10. Agents
10.1 This section applies if you use, allow, enable or cause an Agent to access, use or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can run on that person's device or on their behalf without direct supervision.
10.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with section 10.4. No Agent may access, use or interact with the Services if we have asked it not to.
10.3 We may limit, including by technical measures, whether and how any Agent accesses, uses or interacts with the Services.
10.4 Agents must: (i) in every HTTP or HTTPS request, identify that the request comes from an Agent and give its name by including "Agent/[agent name]" in the request's user agent string; (ii) not hide that any access, use or interaction comes from an Agent, for example by (a) mimicking human behaviour and interaction patterns or (b) completing or getting around CAPTCHAs or other measures meant to tell computers from people; (iii) answer truthfully any question or prompt asking whether an interaction comes from a person or a computer; and (iv) not get around any measure meant to block, limit, change or control whether and how Agents access, use or interact with the Services.
11. Intellectual property
The Services, including all trademarks, brands, text, images, graphics, product reviews, video and audio, and their design and arrangement, belong to Evjen Legacy AS, its affiliates or licensors, and are protected by copyright, trademark and other intellectual property laws. Your family's recordings and what you add in the app are yours (see section 7); this section covers our material, not yours.
You may use the Services for your personal, non-commercial use only. You may not copy, share, change, publish or make other works from our material without our written permission. NOVAVO's name, logos, product names, designs and slogans are trademarks of Evjen Legacy AS. Shopify's name and marks belong to Shopify. Other names and marks belong to their owners. All rights not expressly granted are reserved.
12. Feedback
If you send us ideas, suggestions, reviews or other feedback ("Feedback"), you give us a perpetual, worldwide, sublicensable, royalty-free licence to use, copy, change, publish, share and display it in any medium for any purpose, including commercial use. Feedback does not include your family's recordings or anything you keep in the app.
You promise that you have the rights to your Feedback, that you have told us about any payment or reward you received for it, and that it follows these terms. We don't have to keep Feedback confidential, pay for it or answer it. We may, but don't have to, edit or remove Feedback that we find unlawful, offensive, defamatory or infringing. Your Feedback must not break anyone's rights, contain anything unlawful, abusive or obscene, or contain malware, and you must not use a false email address or pretend to be someone else. You are responsible for your Feedback and its accuracy.
13. Third-party tools and links
The Services may give you access to tools or links run by others, which we don't control. We provide them "as is", without any promise, and we are not responsible for them or for anything you buy from them. Please read their own terms and policies before you use them.
14. Our relationship with Shopify
Our shop runs on Shopify, but every sale is made directly with Evjen Legacy AS. Shopify is not responsible for any part of a sale between you and us, including any injury, damage or loss from what you bought. You release Shopify and its affiliates from all claims, damages and liabilities arising from your purchases from us.
15. Privacy
Our Privacy policy explains how we collect and use your personal information. Some of it may also be covered by Shopify's privacy policy. Because Shopify hosts our shop, information you give us is shared with Shopify and with service providers that may be in other countries.
16. Mistakes on the shop
Sometimes our shop may contain a typo, an error or a gap, including in product descriptions, prices, promotions, delivery times or availability. We may correct it, and update information or cancel an order if the information was wrong, even after you have ordered. If we cancel an order for this reason, we refund you in full.
17. Ending these terms
We may end these terms or your access to the Services at any time, as set out in section 9. You remain responsible for amounts owed up to that date. Sections 5 (what you keep), 7 (your stories are yours), 11, 12, 17, 18, 19, 20, 21, 22 and 23 keep applying after the terms end.
18. Disclaimer of warranties
Information on the Services is for general information only.
EXCEPT AS EXPRESSLY STATED BY EVJEN LEGACY AS, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME COUNTRIES AND STATES DO NOT ALLOW THESE EXCLUSIONS, SO THEY MAY NOT APPLY TO YOU.
19. Limitation of liability
TO THE FULLEST EXTENT THE LAW ALLOWS, EVJEN LEGACY AS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS AND LICENSORS, AND THOSE OF SHOPIFY AND ITS AFFILIATES, ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA OR REPLACEMENT COSTS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT, EVEN IF ADVISED OF THEIR POSSIBILITY.
20. Indemnification
You agree to protect and hold harmless Evjen Legacy AS, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable lawyers' fees, owed to a third party because of (1) your breach of these terms or the documents they refer to, (2) your breach of any law or of someone else's rights, or (3) your use of the Services. We will tell you about any such claim, and we may control its defence and settlement at your cost, but we will not settle a claim that requires anything other than money from you without your consent, which you will not unreasonably refuse. You will help us defend the claim, including by providing relevant documents.
21. Your rights as a consumer
Nothing in these terms takes away a right you have under the consumer law of the country where you live and that cannot be removed by a contract. Where such a law applies, sections 18, 19 and 20 apply only as far as that law allows.
22. General
Severability. If any part of these terms is found unlawful or unenforceable, it still applies as far as the law allows, and the rest of the terms stay in force.
Waiver. If we don't enforce a right at once, we have not given it up.
Entire agreement. These terms, and the policies they refer to, are the whole agreement between you and us about the Services, and replace any earlier versions and earlier agreements. An unclear term will not be read against us just because we wrote it.
Assignment. You may not transfer these terms or your rights under them without our written consent. We may transfer these terms to another company, for example if the business is sold, and your rights under them stay the same.
Headings are for convenience only and don't change the meaning of the terms.
23. Governing law and disputes
These terms are governed by the laws of Norway. Any dispute goes to the Norwegian courts. If you are a consumer, you keep any right the law of the country where you live gives you to bring a claim in your own courts and to rely on its consumer protections.
If something goes wrong, email us first at support@getnovavo.com. Most things can be put right quickly.
24. Changes to these terms
We may update these terms. The current version is always on this page, with its date at the top. If a change matters for you, we tell you by email before it takes effect, as the law requires. A change never applies to a renewal you have already been charged for.
25. Contact
Evjen Legacy AS (NOVAVO), org. no. 937 650 701, Snarefjellet 96, 1481 Hagan, Norway. Email: support@getnovavo.com.