Questions families ask
Can't find yours? Write to support@getnovavo.com and a real person answers.
Will she really do it?
7 questionsWhat if my parent or grandparent never answers?
The question comes from you, one at a time, and their link never expires, so a slow answer still counts. If they haven't answered your first question in 30 days, you get every cent back.
My parent can't do tech. Can they really do this?
If they can open a text, yes. They tap the link, tap "I'm ready", turn on the microphone, tap the big red circle and talk, then listen back and tap Send.
Does she need a smartphone, an email or a password?
She needs a phone that can open a link from a text. No email, no app, no password. Her link is hers. One tap on "I'm ready" and she's at your question.
What if her memory is starting to go?
Start now, while she can still tell it. Each question asks one small thing, she answers by talking, and there is no deadline: her link never expires. You can also sit with her and record together.
What if they say their life was boring?
Ask small and specific. Their first job, their first kiss, what they got in trouble for as a kid. Ordinary is exactly what the family wants to hear.
What if some of their past is painful?
They answer only what they want. You can pause the questions any time, and they can stop everything with one tap.
Will they wonder why I'm asking now?
Ask because you want to know them, and start with a happy one, like where they grew up or what they bought with their first paycheck.
How it works
7 questionsIs there an app?
Not in the App Store yet. NOVAVO works right in your phone's browser, with nothing to download. The person you ask needs no app at all.
Can I choose the questions?
Yes. Pick from 145 questions fitted to her, or write your own.
Can I record her in person instead?
Yes. Sit with her, open the app and tap Record, or upload a recording you already have. It goes into her book the same way.
What if a phone call interrupts her?
Nothing is lost. Her story is saved every second on her phone while she talks.
Do they need to live in the US, or speak English?
They can live anywhere. Their link works wherever they get your text, and they can tell it in their own language.
Can't I just record the stories on my phone for free?
You can, and those clips tend to end up scattered across old phones. Here every answer comes back as their voice and their words, cleaned up into a story, filed into their book, and heard by the whole family.
Can I fix the written words?
Her voice is never changed. The written words come out automatically, and you can correct any word by hand.
Price and plans
5 questionsWhat does it cost? Is it a subscription?
No subscription. You pay once. Every plan includes the app with unlimited questions and unlimited stories, a digital book for each person, and your whole family listens free. Digital Only is $79 and has no printed book; add one later for $59. Printed Book is $119 with 1 printed hardcover book. Family is $239 with 4 printed books: one each for Mom, Dad, Grandma and Grandpa, or 4 copies of the same book. Nothing renews and we never charge your card again. Every story stays yours to listen to and download, free. These are founding prices for the first 10,000 families; after that the regular prices are $149, $279 and $379.
Can I start free?
Yes. A free account lets you send the first questions and hear the first answers. A plan lifts the limits.
Will I ever be charged again?
No. It is one payment, so nothing renews. Remento charges $99 every year to keep going; we don't. Listening and downloading stay open, and we never delete a recording.
Do the recordings ever go away?
They stay yours. We never delete their recordings, and you can download every recording, their words and their book as a PDF, free, any time.
Is there anything to cancel?
No. It is one payment, not a subscription, so nothing renews and there is nothing to cancel. Every recording stays yours to download. Questions? Email support@getnovavo.com.
The printed book
2 questionsWhen do I get the printed book?
When you want it. You press "Print it" in the app. We tell you when we think the book looks ready, but you can print it earlier or wait longer. We print it in hardcover and mail it to your door. The printed book comes with the Printed Book and Family plans; on Digital Only you can add it for $59.
How long does it take to arrive, and where do you ship?
3 to 4 weeks, with free shipping anywhere in the world. Every book is one of one: her stories, printed and bound for your family and no one else.
Privacy and keeping it
4 questionsIs it really their voice?
It is always their real voice, recorded by them, never a made-up one. Their words are written down for you and tidied into a story. Their audio is never used to train anything, and you can correct any word.
Who can hear the stories?
You choose who to share them with, and you can remove anyone at any time.
Can my brothers and sisters listen too?
Yes. You send them a share link, they make their own free login, and they can read and hear the whole book.
What happens to her stories if NOVAVO ever shuts down?
You never need us to keep them. Tap "Download everything" and you get one zip file: every original recording, exactly as she recorded it, with its written words and a list of what's inside. It opens on any computer, it's free on every account, forever, and you can do it on day one to see for yourself.