Write to us. A real person answers.
One address for everything: your plan, the app, the printed book, or a parent who hasn't answered yet.
Email us
support@getnovavo.com
Write an email
We answer within one business day.
Write from the email you used at checkout, so we can find your plan.
Nothing to cancel
It is one payment, not a subscription, so nothing renews and we never charge your card again. Every recording stays yours to download, free.
Before you write, these may help
What if my parent never answers?
If they haven't answered your first question within 30 days, write to us and you get every cent back.
Full answer in the FAQMy parent can't do tech. Can they still do it?
If they can open a text, yes. They tap the link, tap "I'm ready" and talk.
Full answer in the FAQDo I ever pay again?
No. It is one payment, not a subscription. Every story stays yours to listen to and download.
Full answer in the FAQDo the recordings ever go away?
They stay yours. You can download every recording and its words, free, any time.
Full answer in the FAQ