Shipping policy

Last updated: October 25, 2026

In short

  • A membership is digital, so nothing ships when you buy.
  • Printed books are made to order and ship free, worldwide.
  • Checkout doesn't ask for your address. We email you for it when the book is ready.

Memberships

Nothing is shipped. Right after your order, we email you a link and a six-digit code to set up your account. If you already have an account, we add the membership to it.

Printed books

The Printed Book plan comes with 1 printed hardcover book. The Family plan comes with 4: one each for Mom, Dad, Grandma and Grandpa, or 4 copies of one book.

When it is printed. When the book is ready in the app, we email you to ask where to send it. You can also email us any time to say you want it printed now. Each book is printed just for your family.

How long it takes. After you send us the address, your book reaches you in about 3 to 4 weeks. These are estimates. Carriers, customs and events outside our control can add time.

What it costs to ship. Nothing. Shipping is free to every country.

Tracking. When your book ships, we email you a tracking link.

Where we ship

We ship worldwide. If you're not sure we can deliver to your country, email support@getnovavo.com before you order.

Customs, duties and taxes

Some countries charge import duties, taxes or VAT when a parcel arrives. Your country's customs office sets these, and they are not part of your order total. Check with your local customs office if you're unsure.

Lost or damaged books

Damaged, misprinted or wrong. Email support@getnovavo.com within 30 days of receiving it, with a photo. We print and send a new copy at no cost.

Marked delivered but not there. First check with neighbours, your building and the local carrier. Still missing? Email us within 14 days of the delivery date shown in tracking, and we will look into it with the carrier.

Lost in transit. If the carrier confirms the parcel is lost, we print and send a new copy at no cost.

Changing the address

Email us as soon as you can. We can change the address until the book ships. Once it has shipped, we can't change it.

Orders from our earlier range

Kits and other items we sold before the NOVAVO membership ship under the terms that applied when you bought. Email us with your order number if anything is missing.

Questions

Email support@getnovavo.com. NOVAVO is run by Evjen Legacy AS (org. no. 937 650 701), Snarefjellet 96, 1481 Hagan, Norway.