Cancellation policy
Last updated: October 25, 2026
In short
- Your membership renews by itself once a year, at $49, starting in year 2.
- We email you a reminder 15 to 45 days before each renewal, with the date, the price and how to cancel.
- Cancel any time by emailing support@getnovavo.com. You don't need a reason, and everything your family recorded stays yours.
What you agree to when you buy
Every plan includes a NOVAVO membership, paid one year at a time.
| Plan | Year 1 | What year 1 is made of | From year 2 |
|---|---|---|---|
| Digital Only | $99 | $49 membership + $50 one-time first-year fee | $49 a year |
| Printed Book | $179 | $49 membership + $50 first-year fee + $80 printed book | $49 a year |
| Family | $299 | $49 membership + $50 first-year fee + $80 printed book + 3 extra printed books at $40 each | $49 a year |
From year 2, the membership renews automatically every year at $49, on the date you first bought, and is charged to the payment method you used. It keeps renewing until you cancel. The first-year fee and the printed books are charged once and never renew.
Prices are in US dollars. Any tax is shown at checkout before you pay.
Before every renewal
We email you 15 to 45 days before each yearly renewal. The email tells you the renewal date, the amount, and how to cancel.
If the renewal price ever changes, we email you before the change applies to you, so you can cancel before you are charged.
How to cancel
Email support@getnovavo.com from the email address you bought with and tell us you want to cancel. Any words work. The "Email us to cancel" button on our Contact page writes the email for you. You don't need to give a reason.
We cancel it and email you to confirm within one business day. If you cancel before your renewal date, you are not charged again.
Already charged for a renewal? Email us within 30 days of the charge and we refund it in full. Our Refund policy has the details.
What happens when you cancel
- Your membership keeps running until the end of the year you have paid for.
- After that, your account stays open. Every recording stays. You can still listen to every story, and the listeners already in your book can too.
- The membership's extras stop until you renew: the writing helpers lock, and new questions and recordings are limited.
- We never delete a recording on our own. "Download everything" gives you every recording and its written words in one file. It is free on every account, forever, even after a membership ends.
Coming back
Want your membership back later? Email support@getnovavo.com and we will set it up again on the same account.
Questions
Email support@getnovavo.com. NOVAVO is run by Evjen Legacy AS (org. no. 937 650 701), Snarefjellet 96, 1481 Hagan, Norway.